Terms of service

What we are

Mastery Tutors connects families with private tutors we have vetted, for lessons online or at your home, and handles the booking, payment and record-keeping in between. The teaching itself is delivered by independent tutors, not by us.

Money

You pay per lesson, by mobile money, only after a tutor has accepted your requested time. There is no subscription and no joining fee. We hold your payment and release the tutor's share only after the lesson has happened and their written report is in.

If a lesson does not happen — a cancellation or a no-show — we contact you on the number you booked with and put it right with you directly. Nothing is kept for a lesson that did not take place.

Never pay a tutor directly. Money that goes around the platform is money we cannot protect, and asking for it is grounds for a tutor's removal.

Vetting, honestly stated

Every tutor shown to you has passed an identity check, qualification check, reference call and an observed trial lesson. That vetting seriously reduces risk; no vetting can eliminate it. For lessons at home we ask that the tutor works where the family can see and hear them, and we encourage you to sit in on any first lesson.

Your side of it

Every booking is made on a phone number verified with a one-time code — it is how we confirm, deliver reports and know who we are talking to. Tell us early when a time will not work, and tell us at once if anything about a lesson concerns you. We suspend first and ask questions after.

Changes and contact

When these terms change, the date above changes with them. Questions or disputes: write to us from your family portal or call the number on your booking message.